Return an Item
The Quick Run-Down:
Please print and include this form with your return:
• Incorrect Items (STM mistake) - No charge to you!
• No Returns on Opened, Used, Modified, Marked or Installed Products
• No Returns on Electronics or Batteries (Includes injectors, fuel pumps, gauges, sensors, etc.)
• No Returns on Forced Performance Products
• No Returns on Closeout or Garage Sale Items
• Return in 15 Days - Full Product Refund **
• Return in 16-30 Days - 20% Restocking Fee **
• No Returns Over 30 Days *
• Damaged, Stolen or Lost Packages will be a Unique Scenario
• Warranties are by Manufacturer only
• You must have your STM Invoice Number
* The counter starts when you receive your item to the day STM receives your returned package.
* This is important! Please read this before you ship your return:
If your item shipped to you for FREE, your refund will be minus:
• The standard 20% restocking fee (If 16-30 days)
• The FULL SHIPPING PRICE
• (You will lose your free shipping bonus if you return the item. Special conditions will apply if you are only returning a small portion of the order.)
• If you have had the item in your possession for longer than 30 days, we cannot accept returns or start claims for incorrect or damaged items. Please check your order when it arrives!
* Why? We do our best to support customers who purchase from us and offer free shipping, but if that product is returned, we cannot simply eat the shipping cost every time.
*An example:
• You purchase a product for $200.
• Shipping was $15, but it shipped to you for free.
• You return it and we receive it within 30 days (from the date you got the package), you will receive a refund for $145:
$200.00
- $15.00 (Shipping Charge)
- $40.00 (20% of $200 Restocking Fee)
= $145.00
Return Shipping Address:
STM Tuned Inc.
Returns Department
160 Orchard Street
Webster, NY 14580
Why So Many Rules?
We do our best to provide a hassle-free shopping experience. In the aftermarket industry, we try to list all vehicle fitments and compatibilities for direct-fit parts. Please do all the research you can before install and do not hesitate to contact us if you have questions!
We've had customers attempt to install a part not meant for their car or install it incorrectly and return it to us damaged, modified, written on or ruined, so we cannot accept returns on installed, marked, opened or used products.
Batteries, electronics, gauges, sensors, wiring, fuel pumps, injectors, ECUs, digital displays, etc, cannot be returned - even if it is still sealed in the box unopened. As per most manufacturer's warranties, please contact the manufacturer directly for any performance or warranty issues.
If you installed or used the product, we cannot take it back. Your best bet is to list it for sale on a car forum, Facebook, eBay or similar platform.
In the event a customer returns a damaged product, it may be subject to a unique resolution. We've had pistons returned in a box with NO PACKAGING, banging against each other and they were ruined. We've had parts opened, written on and returned, some parts returned missing install hardware... the list goes on!
If you have any questions or need help, just give us a shout - we are here to help!
Phone: 585-226-8226
Email: info@stmtuned.com